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Frequently Asked Questions

Below you will find answers to the most commonly asked questions regarding web hosting and domain name registrations. If you don't find the answer to your question here, please contact the support for assistance. If you have a question you think should be included in this FAQ, please contact us and we will add it right away.

• What is a web hosting plan?
• What is a domain name?
• Do I need my own domain name?
• Is it possible to use my existing domain with your services?
• Will I be the owner of the domain?
• Is there a minimum contract?
• Is it possible to register more than one domain?
• How do I add my existing domain?
• What is a domain transfer?
• How to renew my web hosting plan and domain(s)?
• How to run Python on your servers?

• What is a web hosting plan?By purchasing an web hosting account, you will get your personal storage space on one of our servers, which is connected to a very fast Internet connection 24 hours a day, 7 days a week, 365 days a year. You may use our service to host your web site or store other files and documents. Everyone that is running a web site is dependent on a reliable web hosting provider. With our hosting plans you will also get your own domain name, e-mail accounts, free web site builder and much more! Explore our hosting plans by clicking here!
• What is a domain name?In order for potential visitors to find your web site you will need a domain name - a unique name which will identify your web site. All domain names must have an extension, where .COM, .NET, and .ORG are the most popular ones in addition to national TLDs (e.g. .US). By signing up for an web hosting account with oNet.nu, we offer you free registration or transfer of 1 domain included in the hosting price!
• Do I need my own domain name?When you sign up for your web hosting account with us, you will get a sub-domain for temporary access to your account. However; this address is long and hard to remember for your visitors. For that reason we highly recommend everyone to get their own domain name.
• Can I use my existing domain with your services?Yes! If you already own a domain name and want to use our web hosting services, you may either transfer the domain in order for us to become the registrar, or you can simply set our DNS servers with your current registrar. We will transfer your domain for free! For further advice regarding domain transfers - please contact us and we will guide you through.
• Will I be the owner of the domain?Yes, of course. We register all domains with the client as the registrant, so you are free to move to another service provider anytime if you wish.
• Is there a minimum contract?You are not bound by any contract. You are free to stop using our services whenever you want to. Any domains registered through oNet.nu are your property, and can be transferred to another host at anytime.
• How many domains can I register?You can register as many domains as you want to. If you're going to host several domains in one account, please check if there are any available domains in the "Hosted Domains" section of the Control Panel. You can always upgrade your hosting plan to support more domains through the "Service Upgrades" menu.
• How do I add my existing domain?First your domain have to be added to our system; log in to your account and select "Hosted Domains" in the Control Panel. Then type in your domain and click Add. In order to activate the domain you will need to set the domain name servers (DNSes) to ours:
  
  Primary DNS:      ns1.properhost.net
  Secondary DNS: ns2.properhost.net
  
  The DNS changes usually takes between 24 and 48 hours to propagate world wide.
• What is a domain transfer?A domain transfer is the process of moving the domain name from one registrar to another. In order to successfully transfer a domain name, the following requirements must be fulfilled:
  
    - The domain name must not be expired;
    - The domain name must be older than 60 days;
    - Make sure that the domain name is not locked at the current registrar;
    - Make sure that you are able to check regularly the e-mail specified in the Administrative contact section
      of the Domain WHOIS records;
    - EPP authorization key is required to transfer .org/.biz/.info/.us domain names.
  
  For further assistance regarding domain transfers, please contact the support.
• How to renew my web hosting plan and domain(s)?To renew your hosting plan and domain names, log in to your account;
  
    1. Select "Plan Renewal" from the left menu. Your hosting plan, domain names and their current
        expiration dates is listed, along with the new expiration dates.
    2. Tick the checkbox next to each of the domain names you wish to renew and then press "Next".
    3. Select your preferred payment method, press "Next" and you will be forwarded to our payment
        processor. At the following page, enter the required information in order to complete the purchase.
  
  Note: If your hosting plan included free domain registration/transfer, renewal of this domain is free of charge when you renew your hosting plan!
  
  To renew a single domain, do the following;
  
    1. Select "Domain Registration" from either the top menu bar or at the front page inside the
        Control Panel.
    2. Click on the small icon located in the Renew column, corresponding to the domain you want to renew.
    3. Select preferred payment method, click "Next" and enter the required details.
• How to run Python on your servers?Python on our servers runs as an CGI executable. To use Python on our servers, do one of the following:
  
  1) Add #!/usr/bin/python to the very first line of the script, and save the file with extension '.py'.
  Create a .htaccess file and add the following line: AddHandler cgi-script .py
  
  2) Add #!/usr/bin/python to the very first line of the script, and save the file with extension '.cgi'.
  
  The permissions of the file(s) must be set to 755 (CHMOD).