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Server problems - UPDATE

Published: Friday, 22. September 2006

The data center where web hosting servers 38, 39, 40, 41, 42 and 43 are located is currently experiencing some Internet connectivity problems. Click here to read the official report from the datacenter.

We are currently experiencing some Internet connectivity problems with the servers in one of our data centers (OrangeFiber). The issue is due to a network connection problem in the datacenter. The entire rack is offline.

We are in touch with the datacenter and hopefully this will be solved shortly. Although the server is up and running, it is inaccessible due to the connection problem.

The affected servers are:
SS38, SS39, SS40, SS41, SS42, SS43

We are sorry for the inconvenience this is causing our clients!

UPDATE:

We have received a report from our data center about the situation with the offline servers. Here is what their representative provided about the situation:

"The transformer room for our building, where our transfer switch is located is flooded. From what I've been able to gather, is that the building's fire suppression system has malfunctioned and is pumping water into the underground transformer room, and has caused our equipment, as well as our utility provider's equipment Centerpoint, to automatically shutdown to avoid damage.

The Houston Fire Department is at the scene now attempting to shut off water flow and pump the water out, so that Centerpoint can begin work on restoring power.

Please be sure we are working on this as fast as possible - it is 4AM on a Saturday, and we are unflinching in making sure this is getting resolved as soon as possible."

PS: We would like to assure all our clients that the information and files on their servers are 100% safe. The issue is not affecting the server room.